FAQs

Payment Accelerator

What credit cards do you take?

Visa©, MasterCard©, American Express© and Discover©

Can you process virtual checks?

Yes, accept payments from any checking or savings account.

When do deposits occur?

Credit Card payments post to your account in 24-48 hours and virtual checks in 3-5 business days.

Can I setup and administer my own patient payment plans?

Yes, your staff can manage all billing activities.

Can I store patient payment profiles for future use?

Yes, the Payment Accelerator is PCI compliant and can safely store payment information. All information is masked, encrypted and stored in our payment vault.

Do you support multiple user roles?

Yes, each user is assigned their own unique password, and privileges are based on their role within the organization or location.

Can payments be posted directly into my accounting and/or practice management system?

Yes, you can import a file directly into most software systems.

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Patient Financing

How will I know how much I get paid on a prefunding case?

A real-time calculator in our software will determine the amount to be paid based on the percentage down payment and the payment term. If you do not like the buyout percentage you can choose to keep the receivable and collect your money over time.

How do I get paid?

If you choose prefunding the lender will pay you via an ACH from our system within 10 business days. If you choose the payment plan option you will collect your money over time based on the payment schedule agreed to with the patient.

Who does the patient pay?

The patient pays you and funds are deposited into your bank account. If you have chosen to be prefunded by the lender, the payment is automatically removed by our system and repaid to the lender.

Am I required to use your billing service?

Only If you are utilizing the prefunding solution. We are contractually obligated to administer billing support if any of your plans are prefunded.

Is the prefunding payment to me non-recourse?

Prefunded plans are non-recourse as long as the patient makes two successful payments and all services and product have been delivered.

Do I have to send or fax patient agreements or other documents to you?

No, but you are required to keep on record the signed payment agreement for 4 years.

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Billing and Adminstration

I have been providing my own in-house financing, how easy is it to convert to your services?

Usually its pretty easy and we work with your staff to convert your data into the Payment Accelerator.

What if I don't want to send a patient to hard collections?

You have total control over every patient account and we will not send any patient to hard collections without your consent.

How do I monitor my collections?

We provide a comprehensive payment dashboard and robust performance reporting through the Payment Accelerator.

What if my patient needs to change their payment amount?

They simply call us and we will work with them to get you paid.

How much does your service cost?

The billing service is free to most clients. The patient pays a small onetime plan set up fee and a nominal service fee which is often less than interest on most credit cards.

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Online Bill Pay

How long do you store online statements for?

Two Years

Can patients send us emails?

Yes, by clicking on the "email us" link on the portal.

Can we upload patient intake forms?

Yes, you can upload any forms or policies to streamline the patient intake process.

Can patients update their payment funding information?

Yes, they can update their payment profiles and add additional funding sources.

How do I know when someone pays me?

The Transaction Detail report in the Payment Accelerator lists all payments processed.

Can my patients access the site from my website?

Yes, easily with a "pay my bill" link that you embed on your website.

Do you offer site customization?

Yes, your patient payment portal will be designed to look and feel like a page on your website.

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ClearCalc™

Can I use any medical claims clearinghouse?

Yes, while we have an integrated partner you can choose to manually enter information from any clearinghouse.

Do I have to charge the patient at the time of service?

No, you can capture payment information and store it for future use once the claim is adjudicated.

How does my patient know when a claim has been adjudicated?

Our system can send them an email or text message.

How accurate are the estimates?

We pull over 100% of the data made available by the patient's insurance carrier so in most instances the estimate is spot on.

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