Blog

3 Ways to Improve the Patient Journey

June 11, 2019 | Patient Engagement, Patient Satisfaction, Patients

What is the Patient Journey Most patients feel uncomfortable. To varying degrees, patients are usually in your office because they’re experiencing some kind of pain and discomfort. This is compounded by any negative emotions instigated by their illness, and perhaps even the environment in which they are seeking care. For some, the patient journey may […]

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Self Pay

What You Need to Know About Patient Responsibility Payments

June 5, 2019 | Healthcare Financing, Homepage, Medical Billing, Patient Financing, Patient Pay

Historically, independent practices have had better collection rates than large networks or hospitals. But that’s changing. Patients are shouldering more and more of the financial burden for healthcare than ever before. Higher deductibles. More in premiums. Greater copays. In fact, Kaiser Family Foundation revealed that out-of-pocket patient pay rose about 230% between 2006-2015. That same […]

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What is Healthcare Consumerism?

What is Healthcare Consumerism?

May 17, 2019 | Patient Retention, Patient Satisfaction, Patients, Physicians

Healthcare consumerism can be described as the empowerment of the patient. It’s an economic model that marks the shift from “fee-for-service” to value-based care. It also reflects patients’ changing role from passive patient to a more active participant in their healthcare. Healthcare consumerism centers on patient desire for transparency and choice. What does it look […]

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doctor-consult-financing

3 Ways an Automated Healthcare Payment Solution Can Increase Collections

May 8, 2019 | Medical Billing, Patient Collections, Patient Pay

Traditionally, it was enough for a medical practice to render services, collect copay, submit a claim, and then bill the patient. For a growing number of urgent care centers (and other medical facilities) this model of billing and collecting is no longer optimal. This is in part due to changing consumer expectations, as well as […]

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practice-efficiency

Essential Guide to Practice Efficiency

April 1, 2019 | Practice Management

Practice efficiency is key to the well-being of your medical business. It guides the physician and patient experience at your practice and plays a pivotal role in business success as well as the physician burnout epidemic. Chaotic work environments, overwhelming time pressures, and an incredible amount of stress create an environment in which medical staff […]

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Medical-Billing-and-Collection

3 Medical Billing and Collection Methods to Improve Your Practice

March 12, 2019 | Medical Billing, Patient Collections

In today’s challenging economy, many can’t afford the healthcare services they need; 26 percent of U.S. adults aged 18-64 say they or someone in their household had problems paying (or an inability to pay) medical bills in the past 12 months according to the Kaiser Family Foundation. Higher inflation rates make patients reluctant to pay […]

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Patient-Financing

How Can Patient Financing Boost Patient Retention?

February 18, 2019 | Patient Financing, Patient Retention

Running a successful practice is equivalent to running any successful business. By providing patient financing in your practice, you will provide a sustainable patient retention rate for your organization moving into the future. As a practice you want your focus to be on patient care and being a reliable healthcare provider to your patients. But, […]

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patient-engagement

Why Your Veterinary Practice Needs Patient Engagement

January 21, 2019 | Patient Engagement, Veterinary

Running a veterinary practice isn’t easy if your practice isn’t leveraging patient engagement. To improve your practice, it’s important to understand that patient engagement extends well-past the animal that you are treating. What is Patient Engagement? Patients want to be engaged in their healthcare decision-making processes, and, as a result, those who are more involved […]

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patient-pay

Patient Satisfaction Linked to Improving Patient Pay

January 3, 2019 | Patient Pay

Practices rely on patient pay to increase revenue and maintain the necessary standard of care. According to the Medical Group Management Association, practices, on average, collect $15.77 for every $100 they charge. That’s less than sixteen cents received for every dollar billed. Organizations are finding that enhancing patient satisfaction has been shown to positively affect […]

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