Head of Servicing

With our exploding growth in financial services and consumer lending, we are adding a Head of Servicing leader to our team. The Head of Servicing will be charged with building and leading the customer care and collections capabilities for ClearGage’s point-of-sale consumer lending and merchant processing programs, encompassing support for both our merchant partners and for consumers. The Head of Servicing’s objective will be to develop and execute a scalable servicing strategy with a clear plan for the people, processes and technologies required.

Responsibilities:

Education, Experience, and Skills You’ll Need:

Merchant Support Specialist

About the job:

We are looking for a Merchant Support Specialist to join our on-site Call Center Operations team! As a Merchant Support Specialist, you will provide clients with the personal attention required to build a positive business relationship. You will be a dedicated resource for assigned accounts and expected to cultivate and maintain an open line of communication with your assigned contacts. This role will require you to address the ongoing service and business needs of the clients as well as looking for ways to increase profitability and upsell new products and services. This position is 1pm-10pm to support West Coast clients; days off are Wednesdays and Sundays.

Responsibilities:

Requirements:

 

Full-time, onsite position in Tampa, FL

$18-18.50/ hour

ClearGage offers 401k matching as well as dental, life, medical and vision insurance

Consumer Services Specialist

About the job:

We have an opening for a Consumer Services Specialist to join our rapidly growing team! The Consumer Services Specialist will assist and guide ClearGage software users on how to resolve their consumer disputes through the software. This role will review consumer disputes, & grievances with our merchants. They will work to ensure all parties involved have a clear, documented resolution in order to maintain consumer compliance within the established agreement. This position is from 11am-8pm, Monday – Friday to serve our Midwest and Pacific Coast clientele.

Responsibilities:

Requirements:

 

Full-time, onsite position in Tampa, FL

$17.50/ hour

ClearGage offers 401k matching as well as dental, life, medical and vision insurance