Level 3 Support Engineer

About the job

We are seeking a Level 3 Support Engineer to join our team! You will troubleshoot and resolve issues in applications and systems throughout the organization. This is a Level 3 position, requiring a solid technical background and the ability to understand complex systems.

You will work in an Agile SCRUM JIRA environment where you will create code for frontend and backend applications systems moving your code through to production supporting testers along the way.

You will learn to quickly troubleshoot the complex code base and become a subject matter expert in these systems helping management to understand the risks and impact of any proposed changes.

You will pick up new tools, techniques, and design methodologies quickly in our robust technical environment that includes a variety of popular languages, frameworks, supporting tools, and infrastructure such as JavaScript, java, Cold Fusion, SQL, Katalon, Postman, Gitlab, Docker, microservices, and the AWS cloud.

Responsibilities

  • Works with ticket queue of existing issues that were triaged by operations team and are sent to Development team for further research and support
  • Assist with identifying root cause of reported issues
  • Assist with identifying resolutions to reported issues
  • Assist with customizations needed to support individual client requirements
  • Some development work to assist with issue resolution or with monitoring systems
  • Ability to make minor changes to code within the database as needed
  • Work closely with the operations team to identify trends and potential issues before they impact clients

Qualifications

  • 2+ year of supporting multi-user web applications
  • Solid understanding of HTML, CSS, and JavaScript. Competent in an object-oriented language
  • Basic understanding of web application development
  • Proficient in SQL with the ability to generate queries in support of researching issues
  • Ability to work efficiently and reliably with minimal oversight
  • Ability to manage multiple priorities and assist with various projects simultaneously
  • Design, develop, troubleshoot, modify and test code efficiently and effectively
  • Possess natural aptitude to learn new technologies and applications systems
  • Strong analytical skills

Desirable

Skills

  • Experience developing or modifying web applications
  • Familiarity with ColdFusion is a huge plus, but not necessary
  • Experience with design principals such as SOLID, SOA and microservices preferred
  • Use various testing tools such as Katalin and Selenium
  • Able to build unit testable code integrating with CI/CD pipelines

ClearGage is revolutionizing the way healthcare providers do business. We recognize the need for modern payment options and deliver innovative patient payment technology that significantly reduces accounts receivable, elevates patient satisfaction and increases total patient payments. In Q2 of 2021, ClearGage launched its new patient finance program designed to help practices extend affordable and fair payment options to more of their patients. This program gives practices the ability to easily setup payment plans with their patients and get paid upfront, as quickly as next business day.

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