Consumer Support Specialist/Customer Service (1-10pm M, W,TH, F, Sat.)

About the job

We are looking for an experienced Consumer Support Specialist to join our team! Training will be done on-site during regular business hours and once complete, regular work hours are 1pm-10pm, Monday, Tuesday, Wednesday Friday and Saturday (Thursdays & Sundays are days off), to support west coast clientele. This position is on-site at our Tampa headquarters.


  • Answer inbound calls from patients and consumers to provide assistance and answer questions regarding patient financing and payment plans
  • Review financing options available to patients/consumers and complete the financing enrollment process
  • Make outbound calls to patients to resolve declined or late payments
  • Use email effectively and efficiently to communicate with patients/consumers
  • Achieve and maintain a performance standard including but not limited to call handling, call quality and customer satisfaction.
  • Employ a high level of interpersonal and communication skills to move beyond patient/consumers frustrations and solve customer’s problem
  • Log all inbound and outbound calls fully and accurately
  • Follow all established processes and procedures for all customer interactions
  • Search and retrieve data from various databases
  • Prepare and distribute reports as required


  • Previous financial services or medical, healthcare, and/or insurance experience required
  • Previous experience with medical claims submission and insurance follow up is highly preferred
  • Previous experience with transaction processing and recurring payment plans preferred
  • Prior experience with soft collections highly preferred
  • Experience with Microsoft Windows and Office applications
  • Previous experience in customer service or customer support with a proactive approach to customer satisfaction, preferably in a Software, Healthcare, Insurance Carrier, Doctors Office/Medical Fields or related environment
  • Ability to work well with a team in a fast paced, constantly changing environment and follow instructions from supervisors and senior colleagues.
  • Outstanding customer service skills and a dedication to the customer service experience; high level of empathy and compassion

Pay: $17-18/hr

Benefits: Dental, Life Insurance, Medical, Vision, 401k

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