Patient Engagement/Customer Service, PT Evenings, 5-10pm Tues.- Sat.

About the job

We are looking for an experienced Customer Service/Patient Engagement Representative to join our growing team! Training will be done on-site during regular daytime business hours and once complete, the part-time shift will be 5-10pm Tuesday through Saturday to support west coast clientele. Your evenings off will be Sunday and Monday and the position resides in our Call Center in Tampa.

Responsibilities

  • Answer inbound calls from patients and consumers to provide assistance and answer questions regarding patient financing and payment plans
  • Review financing options available to patients/consumers and complete the financing enrollment process
  • Make outbound calls to patients to resolve declined or late payments
  • Use email effectively and efficiently to communicate with patients/consumers
  • Achieve and maintain a performance standard including but not limited to call handling, call quality and customer satisfaction.
  • Employ a high level of interpersonal and communication skills to move beyond patient/consumers frustrations and solve customer’s problem.
  • Log all inbound and outbound calls fully and accurately.
  • Follow all established processes and procedures for all customer interactions
  • Search and retrieve data from various databases.
  • Prepare and distribute reports as required

Requirements

  • Previous financial services or medical, healthcare, and/or insurance experience required
  • Previous experience with medical claims submission and insurance follow up is highly preferred
  • Previous experience with transaction processing and recurring payment plans preferred
  • Prior experience with soft collections highly preferred
  • Experience with Microsoft Widows and Office applications
  • Previous experience in customer service or customer support with a proactive approach to customer satisfaction, preferably in a Software, Healthcare, Insurance Carrier, Doctors Office/Medical Fields or related environment
  • Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
  • Outstanding customer service skills and a dedication to the customer service experience; high level of empathy and compassion
  • Bilingual Spanish is highly preferred

Pay: $17-18/hr

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