PATIENT SUPPORT SERVICES

The ClearGage Patient Engagement Services team members are highly qualified, courteous and professional. We represent an extension of your organization with a commitment to quality and compassion. We are advocates for your patients and their financial well-being. Whether its supporting patients in establishing new payment plans or addressing concerns and questions about existing payment plans, we stand ready to serve your patients! Our patient support services help measure patient satisfaction, improve the patient experience, and improve patient satisfaction.

ClearGage patient enrollement support

Patient Enrollment Support

Our financial counselors are available for inbound and outbound patient support for one-time payments and payment plan enrollment that are compliant with pre-approved facility terms and guidelines. In addition, we ensure compliance with PCI, HIPAA as well as state and federal regulations surrounding consumer payments.

Patient Billing Support Services

Patient Billing Support

For patients with existing payment plans we manage all aspects of the patient billing experience including balance inquiries, decline transactions, plan modifications, updating payment methods and more.

Patient Support Systems

Blended Support

Available as a “back up” to your staff, we are available to help your patients with payment plan questions when you are not.

 

Let's Find a Solution Together.

Our complimentary Practice Assessment can pinpoint the optimal ClearGage solutions to increase your bottom line. Guaranteed!

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